Is the opposite of CLI (calling line identity) which relies upon identification from the presentation of the caller’s number, while DNIS for higher service levels will 100% always identify the called number. DNIS Whisper announce – is the complimentary allin1number feature that we automatically add to our DNIS service, announcing each caller seconds before connection, ensuring your staff always know which line, or to whom they are answering.
DNIS Whisper announce can be used for:
Marketing lead source tracking – which medium of advertising has produced the best results – improve your business metrics
Bureau service – Multiple business residing in one Office? – provide a USP to your tenants from offering a receptionist service: all unanswered calls can be seamlessly passed to your multi-company receptionist. Use DNIS/Whsiper announce to answer in each companies name.
VIP customers – allocate Ddi’s to each of your most important clients – fast track answering, plus enable a more personal service for VIP’s. Answer using their name or Company name. “Good morning Mr VIP, how can I assist you today?”
ITFS numbers – Use DNIS with International Freephone Numbers, by allocating a number per product or even language.
This FREE yet valuable under used service will differentiate your business. As an important allin1number customer DNIS/whisper announce ensures you can capitalise on providing higher service levels while improving overall customer satisfaction. Our DNIS/Whisper announce service also works on SmartPhones, see the following link to our Bria mobile app for more details.
If you have a more complex, or even a Call-Centre requirement please click the following link to review our allin1Contact-Centre features page.
To get in contact or for more information, please call +44 207 048 8821