Call Recording combined with Mobile Call Recording services from allin1number work right across our mobile, landline and cloud services, using on network recording to ensure recordings are made silently, without the need for user intervention, and with no risk of circumvention. Call recording delivers huge benefits across organisations including; call quality monitoring, security, contact history, sales tracking, contract assurance, business continuity and importantly regulatory compliance. Our Enterprise grade Insight call recording service even has advanced phonetic search capabilities which can help analyse and classify customer interactions to identify performance and customer care issues.
allin1number complete Call Recording or Mobile Call Recording solutions work without the need for any interaction from your user. No buttons to press or apps to launch. The call recording tool automatically records every mobile, fixed line and SMS communication. The ability to audit all recordings is a vital part of MiFID II. This ensures that should there be a requirement for an investigation to be carried out calls can be grouped together to provide a single view of the process of a call.
One of the key tenants of GDPR is to ensure that data is protected in the same way. A new EU requirement is to ensure all data is securely stored.
allin1number servers and cloud services are all hosted in secure data centres within the UK, ensuring compliance with the regulations while still being accessible from wherever you are in the world.
Control of data is another important element of GDPR. Businesses must maintain records of who has access to data, how and why it is captured, where it is stored and any third parties who process the information. As with DPA, consumers and businesses have the right to review the records you hold about them and the right to be forgotten.
allin1number UC services give you full ID and record control over all call data including numbers dialled, length of call, call records, voicemails, call recordings, SMS and even cell location for mobiles and fixed lines all in one control panel view.
Having a full view of all your calls – mobile, fixed or SMS – isn’t a stipulation of the new GDPR rules but it makes the administration of records and access much easier.
allin1number Mobile call recording or full Cloud Recording solutions gives our clients a view over all your Mobile, Fixed and SMS calls as well as control over all numbers, routing and various additional telecoms services. This makes life much easier for auditing, administration and allocation to users.
Protecting information is what GDPR is all about, your business must be able to ensure that call records and everything that goes with them are safe and secure and that you have processes which define who has access to them and why they are required to have that access.
The allin1number control panel lets you manage all your call and user data in one place, using a secure and password protected system. Different levels of access give you full control of who has access and how they can process any data stored. Our system ensures that however the call was routed – Fixed Line, Mobile, SMS, VoIP or SIP Trunk – ensuring all call data is safely stored cost effectively in the Cloud.
Like the Data Protection Act, part of GDPR focuses on being able to provide a data subject with all the data you hold on them. This includes any correspondence, calls made and call recordings. If you are running separate systems for Mobile and Fixed calls, getting one clear view is very time consuming and difficult to administer.
allin1number mobile call recording systems brings choices of mobile, fixed line and SMS communications together in one control panel. Allowing you to have one full view where you can view and audit all calls, recordings and other information. This enables efficient auditing and record retrieval without the need to coordinate separate systems.
Being able to keep all your data with one secure access point, usually via a CRM, increases the control your business has over how and why data is processed.
allin1number UC is compatible with a range of CRM systems via an API integration enabling you to store call records as part of a central records system. In addition to helping with GDPR compliance this opens up productivity benefits such as click to call and greater synergy with Call Centre solutions.