Guaranteed to improve customer service
Call routing / Call delivery designed to provide our customers with choices. Starting from basic hunt groups to sophisticated ACD & IVR options, combine all with our e-Receptionist; someone you know and trust to look after your calls exactly as if based in your office.
When a caller rings your business number, if you’re unavailable we will seamlessly pass your calls to our e-Receptionist service, where our operators will answer as if they actually worked with you. With a PA’s confidence, helpfulness and knowledge that will impress your callers, they will know all your colleagues and either transfer your call or take a message and forward on to you, wherever you are.
allin1number – a foundation for growth and a formula for success
Call Routing/ Call Forwarding also means call delivery and as such we also offer from an array of hunt groups to deliver calls across your business; Collective, Sequential, Rotary or ACD for Call Centres. A mixture of the aforementioned can be used for overflow groups, that may even include remote-workers / homeworkers. In addition use our; find me – follow me service, which is automatically set-up on all Ddi’s.
ACD is a very crucial component of a contact center or for large Companies and streamlines the communications process. Automatic Call Distribution as a feature is still reletively underused despite its proven benefits. Some of its capabilities include: