Hosted Call Recording / Cloud Call Recording Solutions
Call recording for business, Compliant Call Recording, automatic on-demand call recording
Free Hosted call recording: ‘AdHoc’ call recording is availble for all of our allin1number customers as a FREE feature. Simply press the REC button or *1 and your call is recorded, not from when you initiated record, but from the beginning of your conversation. Designed for recording short conversations of up-to 30mins only. allin1number hosted PBX will email to the person making the recording as soon as their call is complete.
Complex call recording solutions:
Whether your business needs to record for Compliance reasons or even training purposes, Vital-Tel hosted call recording solutions comply with current legislation and provide quality monitoring. Should you need to record for training purposes, we have a simpler solution. Our comprehensive portfolio of Cloud recording solutions covers all business requirements. All of hosted call recording products start with 28 days free storage, with on-going archiving options available via our Web self-care portal. So should you need a specific recording solution with the in-built ability to monitor and report, talk to us today.
We have security and compliance covered for each and every call: allin1number encrypts each call using your own digital certificates and only the agent, along with other users you authorize, can easily find and play back customer calls via our secure interface. Cloud Call Recording saves money on expensive annual audits without the need for paying for hardware systems or difficult-to-manage “start/stop” recording solutions that put you at odds with regulatory legislation. With internet banking level security and dual resilient recording of each interaction, we ensure financial and credit card PCI Compliance with an optional module that you can simply bolt-on if needed.
Enhance agent performance through real-time reporting, motivational incentives and coaching
Our real-time dashboards help you monitor service quality with recorded data across all media streams, giving you complete insight into the overall customer experience. Using our suite of coaching and scoring tools, you can rate customer interactions for compliance, quality and staff training purposes. You can even capture the voice of the customer with our multichannel customer feedback surveys. Tied to staff motivation and incentive programs, the allin1number call recording system will help you reduce staff churn, increase first call closure and improve customer satisfaction.
Playback from multiple devices. All our solutions boast 24/7 access to your recordings 365 days of the year via your easy to use, all-encompassing online portal. Stay in control at all times from any device.
Keep compliance simple, from PCI DSS to FCA, we have you covered.
Call us for more information on +44 (0) 207 048 8821 Please also see our blog.