Advanced services like Global Inbound Services add a new dimension
to the control of inbound calls. Global Inbound Services increase your flexibility, maximise your
resources and minimise customer delay, increasing efficiency and
customer satisfaction.
OPTIONS
Global Inbound Services allow you to handle calls at more than
one site, split incoming calls to match staff shifts, or route
calls at different times.
The service options include:
Teleservices enhanced with sophisticated and intelligent
routing.
Time dependant - route to different sites or agents, depending
on when the call is received (time, day, month or year).
Point of origin - route by originating telephone number
depending on the country code, area or city code of origin.
Network call redirect - re-route calls on busy or no-answer.
