Vitalguard TPS (Telephone Preference Service)
Vitalguard ensures that every call your business makes is screened
against the constantly updated TPS register. The TPS register
is a national database of people who have elected not to receive
any kind of telemarketing calls. The legislation currently in
force requires all telemarketing companies to screen their data
against this register before making any calls. Failure to comply
with this legislation could result in legal action being taken
against your "customers" company and a fine of £5,000
per complaint!
Because Vital Telephone stores the entire TPS database on its
network, it makes it easy for our customers to comply. Each
time a call centre dials a number, we screen it automatically
against the database. If the call is prohibited we send an automated
message back to the caller to inform them and drop the call.
This gives you complete peace of mind that whatever sources
of data you are using, they will be immediately compliant. Vitalguard
is also fully compliant with mobile phones, so even home/mobile
workers can screen their calls effectively.
Call Recording on both Vital's inbound and
outbound Telephony (Vital Telephone NGN's are required for inbound
recording) - One off set up charge TBA - Then simply 1.1p per
call uplift to your standard call charge with 28 days storage
FREE - Hereafter 12.5p per 1000 minutes per month long term
storage. All of which is accessed via our website played back
on your desktop via WAV files (easy playback and secure access).
Web Statistic's & MIS information for our
NGN customers simple standard monthly charge - £30.00
per month. Access to a full and complex array of "Management
Information Statistics" call-centre type reports with infinite
detail for advance analysis. For Vital Telephones basic reporting
see our FOC online billing service.
For more information contact us today on 0845
408 9889 or click here
to send us an email .
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