Vitals' iPVO - otherwise known as an iP Virtual Office - provides a viable alternative to the traditional purchase of an Office Phone System or (PBX). All that’s needed is an iP handset per user, however IPVO provides advanced capabilities such as unified messaging, automatic call distribution, interactive voice response, audio conferencing and call monitoring and call recording.
Vital customers benefit from seamless integration of multi-site environments under a single unified dial plan. With the power of the iPVO network your business can benefit from multi site national or even international presence via a diverse range of readily available incoming numbers, yet no call charges between offices.
With the ability to provide geographic subscriber numbers in most major UK cities, and low outgoing call rates, you can combine any number of Internet connections and IP telephones to create your global iP virtual office.
A Private Branch eXchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public.
iPVO or iP Virtual Office is an alternative to your business purchasing a PBX
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iPVO (or iP Virtual Office) is a hosted telephony solution ideal for enterprises |
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Your business will receive all the features and benefits of an office PBX (plus many more peripherals as Voicemail and unified messaging) without the need to purchase hardware or incur ongoing maintenance costs |
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iPVO or iP Virtual Office is interconnected to Vital’s UK Telephone Exchanges |
Who is iPVO or iP Virtual Office aimed at?
If the features below match your enterprise requirements, then iPVO or iP Virtual Office is for your business:
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Users are geographically distributed across numerous sites |
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There is a low number of users on each site (less than 25) |
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PVO or iP Virtual Office is interconnected to Vital’s UK Telephone Exchanges |
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In the event of an Internet outage, losing the ability to utilise any part of the phone system is acceptable (e.g. dialling extensions) |
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The organisation has no desire to integrate with existing infrastructure (e.g. legacy PBX, or install ISDN lines) |
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Call costs are kept low due to VoIP-based QoS routing |
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Support is included in the monthly Handset fee |
What do you need to use iPVO or iP Virtual Office:
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An iP Virtual Office Contract |
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A SNoM IP Telephone |
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A minimum of 8mb Broadband Internet Connection, SDSL through to Gigabit Ethernet available dependant on the size of your organisation |
BENEFITS
Key benefits to business customers of IPVO or iP Virtual Office include:
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Removes the need for on-site PBX systems
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Very simple and immediate moves, adds and changes via web self-care |
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Service availability from any location with broadband internet access |
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Users can be accessed on alternative phones e.g. mobile from a single number |
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Improves productivity through advanced features, such as unified messaging |
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Offers auto-attendant and call distribution to ensure a call is never missed |
FEATURES
IPVO or iP Virtual Office features include:
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Auto attendant menu to enable callers to navigate to the right department. |
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Voicemail and automatic forwarding and integration with Mobiles |
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Unified messaging, calls can be forwarded to Mobile if Ddi unanswered. (one voicemail only, which can be listened to on PC, Desk phone or Mobile |
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Location-independent extension dialling for anywhere service access |
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Group calling and call pick-up to distribute calls across users |
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Multiple group and user call forwarding options to allow calls to follow users wherever they are. |
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Call hold and transfer so calls can be re-allocated with redialling |
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Individual voicemail boxes with forwarding to email. |
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Fax receipt and forwarding to email. |
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Individual or office number presentation so return calls are directed appropriately |
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Call barring to prevent inappropriate use of office phones |
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Caller screening so users can manage their time effectively |
Web self-care enables office administrators to set up and configure new users and groups and individual users to manage their own phones. This not only eliminates delays from the enterprise viewpoint but also minimises the operations overhead of office management for the service provider.
For more information contact us today on 0845
238 8000 or click here
to send us an email.
