Press & News

Feb 2016

Vital successfully launches Gold Service from the beginning of January to every ‘Allin1number’ customer for a FREE two month trial. With DDoS attacks evolving into sophisticated multi-vector attacks at the networks and application layers, any service provider can be depleted of resources very quickly and these attacks generate major service outages. As these attacks which target both bandwidth and network components have become more prevalent, more sophisticated, more devastating Vital have been addressing your concerns and can now provide higher levels of service. We are pleased to announce a successful and seamless January upgrade to our major redesigned Allin1number iP Virtual Office or IPVO. Furthermore our new GOLD service has been rolled out as a two month FREE trial for January and February 2016, thats for all Vital customers.

You have been asking for increased levels of support and service, we have listened !
You asked for an all-inclusive remote maintenance and moves and changes service, we have listened !

Vital’s Allin1number iP Virtual Office or IPVO launched a NEW high 99.999% availability GOLD service, which includes all maintenance and moves and changes and an immediate response for service effecting requests. With a 2hr response to non-service affecting requests, our Gold service will be available on all working days from 9-6pm and exclude all UK public holidays.

You asked for a higher availability iPVO; We responded by developing a brand new ‘dual node’ cloud based solution, that not only fulfils the request for the ‘five nines availability’, it offers our clients many more new features and much improved functionality.

With ‘service availability’ becoming so much more important over the last few years, (with the internet becoming a hackers paradise), all of us have been affetced personally or business wise in some shape or form.

For Vital, the cloud based PBX has suffered from the more prevalent Denial of Service ‘DDoS” attacks and similar, which are not only disruptive to our business and yours, they have been ‘up to now’ something completely outside our control.

However Vital’s new Allin1number GOLD service offers our customers new 99.999% high level service availability. Most importantly GOLD means a seamless DR transition, should there be a switch or network issue (outside your own internet). What does this mean to you “our customers”, well other than losing the call you are on, a mirrored service means an always available service, that seamlessly reconnects to a completely different ‘Allin1Number Cloud Platform’ should a DDoS attack or similar prevail.

Furthermore following our engineering team complete BETA testing of the new GOLD dual node system during the last quarter of 2015. We are pleased to announce that all clients will be upgraded to a FREE ‘two month’ Gold service trial during late December 2015. Hereafter, not only will you benefit from the new features, the completed Disaster Recovery suite and the new ‘all-inclusive’ maintenance/moves and changes for FREE during January and February. Thereafter, no further action is required to remain on Vital’s GOLD service. Following the trial period of January and February 2016, standard charges will increase to £10.00 per pilot number per month and £5.00 per sub-extension, that’s it. These new charges keep our pricing below our main competition, yet allow us to increase our service levels and provide the fully inclusive high level service you have been asking for.

New features included:
Feb/Mar 2016 – seamless S/W releases to all customers
DNIS dialled number identification (use DNIS for different Market campaigns) ask us for more information
Hot Desk login – sales staff or staff moving between offices can login to their own extension on designated SNOM handsets
Seamless mirroring of features and voicemails across both nodes
Improved announcement facility and V/M management.
Full Internal CLI on sub and pilot extension management
Withhold your number – option to control/toggle your CLI
No more confusion from sub-extensions, you will see ONLY one Ddi or extension where ever your staff call from (another office or home)
Email to Fax – FAX from your Desktop rather than a fax machine (fax machines no longer required)
Ring back when FREE – ability to press a button and your phone will redial the called party once they have finished the call they are on.
Ring back when BUSY – ability to press a button and your phone will seamlessly connect to your colleague (INTERNAL ONLY).
Realtime recording – ability to assign a button to record any call, can be initiated during or before call is started
Broadcast (Tannoy)
Dial plan Management
Whisper Announce
Attendant Console
DDI access to VM (setup a DDI in DDI management for company to access their VM box from outside)=1
Conference management
Call Rejection
Star feature management
Revisit Star (*) feature activation of forwarding and other feature activation/deactivation
Company and personal User level control

Please note: Vital are still offering the existing SILVER service, thats if you decide not to take advantage of our NEW Gold service. However to ensure you are not charged automatically for GOLD, you must send an email to technicalsupport@vital-tel.com requesting to revert to SILVER service following the two month FREE trial. Please note; due to the current volume of moves & changes requests the Silver service no longer includes either maintenance or moves and changes and we will charge for these services on an hourly basis should you need our help. However there is the choice to manage your own moves & changes without charges, on request we will provide your own Portal, to access your complete Office set-up. Please note; our SILVER service has an 8hr response time for non-service effecting requests. Additionally our SILVER service will continue to operate as efficiently as possible. However service availability cannot be guaranteed, therefore will only be offered on a best endeavours basis only, as all SILVER customers will remain on one Switch node only.

Dec 2015

We are pleased to announce completion of our BETA testing of our major redesigned and upgraded Allin1number iP Virtual Office or IPVO. Furthermore our new GOLD service is being rolled out as a two month FREE trial for January and February 2016, thats for all Vital customers.

Nov 2015

Vital nears completion of Beta testing our N+1 mirrored switch nodes, what does this mean to our customers. A a FULLY disaster recovery proof IPVO will be made available. Our Cloud based PBX we call ‘Allin1number’ will now provide 99.999% on the network side. Meaning should we be subject to DDoS attacks the servers your on will fail and you would lose the call your on, however a mirrored service will be provided from a completely different location and restore all customers with a few minutes.

August 2015

Take advantage of our August Special and RECEIVE 50% off all setup costs on UIFN/ITFS Services. Ensure your business has a presence internationally without the need of a physical location in each country with Universal International Free Phone Number (UIFN) or International Toll Free Services (ITFS).

July 2015

Introducing Vitals FREE Conference call service: ALLIN1CONFERENCE! All it requires is a one-step sign up and your unique pin will be emailed directly to you. Follow the link Web Conference to starting using this service now.

June 2015

The New Gigaset PRO range specifically designed for SME’s are now available! Users benefit from flexible communication with exceptional sound quality. Professional features such as corporate directory access, online directories and email notification add efficiency to the workday.

May 2015

Receive up to £400 by referring Allin1number, our cloud based Phone System!  Click here for more details

April 2015

SPRING SPECIAL: Receive 25% off on all setup charges for our Allin1number Solution.*Offer ends 30 April 12.

March 2015
Vital Tel is excited to announce the launch of our Allin1number Telephony Solution. Have a look at our Allin1number channel on    to find out more.